Terms & Conditions
Effective Date: 18/07/2024
Welcome to www.prok9.co.uk (the “Website”). The Website is operated by Pro K9 Limited (“we”, “us”, “our”). By using the Website, purchasing products, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully as they contain important information regarding your rights and obligations under UK law.
- General Information
1.1 These Terms and Conditions govern the use of our Website, any orders you place through the Website, and any services or products provided by us.
1.2 Pro K9 Limited is a company registered in the United Kingdom. Our business focuses on providing dog training services, products, and digital content.
Company Information:
- Company Name: Pro K9 Limited
- Company Address: Lansdowne House, 85 Buxton Road, Stockport, SK2 6LR, United Kingdom
- Email: enquiries@prok9.uk
- Orders and Payments
2.1 Product and Service Descriptions: We take reasonable care to ensure that product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
2.2 Pricing: All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but changes will not affect orders already placed and confirmed.
2.3 Payment Processor: We process payments securely through Lloyds Cardnet. You can make payments using major debit or credit cards accepted by Lloyds Cardnet, including Visa, Mastercard, and others. All transactions are encrypted for your security.
2.4 Order Confirmation: Once your order is placed, you will receive an email confirmation. Acceptance of your order is confirmed once payment has been received and processed. If there are any issues with your order, we will notify you as soon as possible.
- Delivery
3.1 Delivery Locations: We deliver products within the United Kingdom. International deliveries may be available for specific products but are subject to additional shipping fees and delivery times.
3.2 Delivery Times: We aim to dispatch physical products within [insert delivery timeframe] from the date of order confirmation. Delivery times may vary depending on your location and stock availability.
3.3 Delivery Costs: Delivery charges will be clearly displayed at checkout before you complete your purchase. Charges depend on the delivery location and the size or weight of the product.
3.4 Failed Deliveries: If a delivery fails due to incorrect information provided by the customer, or if the customer is not available to receive the package, re-delivery charges may apply.
- Refunds, Returns, and Cancellations
4.1 Your Right to Cancel (UK Consumer Contracts Regulations 2013): If you are a consumer within the UK, you have the right to cancel your order for most goods within 14 days without giving a reason. This cancellation period will expire 14 days from the day you receive your order.
4.2 How to Cancel: To exercise your right to cancel, you must inform us via email at [Your Contact Email] before the 14-day cancellation period expires. Please include your order number and details.
4.3 Returns: If you cancel your order within the cancellation period, you are responsible for returning the goods to us in their original condition and packaging. You must return the goods within 14 days of notifying us of your cancellation.
- Return Shipping Costs: You are responsible for the cost of returning the goods unless the item was faulty or incorrectly supplied.
- Goods Exempt from Returns: Certain goods are exempt from cancellation and return under the Consumer Contracts Regulations. This includes perishable goods, digital content, and personalized or custom-made products.
4.4 Refunds: If you cancel your order and return the goods, we will issue a refund within 14 days of receiving the returned items. Refunds will be processed via the original payment method.
- Deductions for Diminished Value: If returned goods are not in their original condition, we may deduct an amount from your refund to reflect any loss in value.
4.5 Faulty or Damaged Goods: If any goods you receive are faulty or damaged, you have the right to a refund, repair, or replacement. Please contact us within 30 days of receiving the faulty or damaged product to arrange a return.
- Digital Content and Services
5.1 Digital Content: Digital products, such as online courses or downloads, are exempt from cancellation once downloaded or accessed, as per the Consumer Contracts Regulations. If the digital content is faulty, you may be entitled to a repair, replacement, or refund in line with your statutory rights.
5.2 Service Cancellations: If you purchase a service (e.g., dog training sessions), you have the right to cancel the service before it is performed. If you cancel the service after it has commenced, we may charge for the portion of the service provided up until the point of cancellation.
- Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. By using the Website, you agree to the collection and use of information in accordance with our Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.
- Cookies
We use cookies to enhance your experience on our Website. By continuing to browse the Website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings at any time.
- Intellectual Property
All content on this Website, including text, images, logos, and designs, is the property of Pro K9 Limited or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of this content without prior written permission from us.
- Limitation of Liability
9.1 General Limitation: To the maximum extent permitted by law, Pro K9 Limited will not be liable for any direct, indirect, or consequential loss or damage arising from the use or inability to use our Website, products, or services.
9.2 Exclusions: Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
- Changes to These Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Website after such changes constitutes acceptance of the updated Terms and Conditions.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: enquiries@prok9.uk
Address: Lansdowne House, 85 Buxton Road, Stockport, SK2 6LR,United Kingdom
Last Updated: 12/09/2024
By using our Website or purchasing our products or services, you agree to these Terms and Conditions.
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