Privacy Policy

Effective Date: 12/09/2024

Pro K9 Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share personal data when you visit or interact with our website, www.prok9.co.uk, and the third-party plugins we use, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data Controller

Pro K9 Limited is the data controller responsible for the processing of personal data on www.prok9.co.uk.

Email: enquiries@prok9.uk
Address: Lansdowne House, 85 Buxton Road, Stockport, SK2 6LR, United Kingdom

2. Data Collection

We collect personal data from users in several ways. The type of information we collect depends on your interactions with our website and the services we provide.

Personal Data We Collect:

• Contact Information: Includes your name, email address, phone number, and address when you contact us via forms or purchase our services.
• Transactional Data: Purchase information such as billing address and payment details when you make a purchase through WooCommerce and its payment gateway integrations (e.g., Lloyds Bank Cardnet).
• Account Information: Information you provide when registering for an account, such as username and password.
• Technical Data: IP addresses, browser type, time zone, and cookie information via third-party plugins like Jetpack and SmartCrawl Pro.
• Usage Data: Data about how you use our site, including pages visited, duration of stay, and links clicked.

Plugins and Third-Party Services that Collect Personal Data:

• WooCommerce, E-Commerce Lloyds Bank Cardnet (LBOP) Integration: Collects billing information, order details, and payment methods.
• Forminator Pro and Add-ons: Collects form submission data (e.g., name, email) and geographic location via the GeoLocation Add-On.
• Google for WooCommerce, Pinterest for WooCommerce, TikTok, B Tiktok Feed, EmbedPress: Collects tracking information for analytics, advertising, and social media integration.
• Paid Memberships Pro and Add-ons: Collects membership registration details.
• Jetpack, Jetpack Boost: Collects user engagement, performance analytics, and activity log data.
• User Role Editor: Manages user roles and permissions.
• Simple Social Icons, Side Cart WooCommerce, Royal Elementor Addons, Prime Slider, Elements Kit Lite: Collects data for enhanced functionality and user experience.

3. How We Use Personal Data

We use personal data to:

• Provide and manage our services and products.
• Process transactions, including order fulfillment and payments.
• Respond to customer inquiries and support requests.
• Analyze site performance and user interactions to improve our website.
• Send marketing communications, where permitted (with user consent where required).
• Detect and prevent fraud and other illegal activities.
• Ensure website security and monitor technical performance (via plugins like Defender Pro, Hummingbird Pro, Smush Pro, and SmartCrawl Pro).

4. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

• Consent: When you opt-in to receive marketing communications or submit data via forms.
• Contractual Necessity: When we process data to fulfill an order, manage your membership, or provide customer support.
• Legal Obligation: When we are required to retain data for tax, legal, or regulatory compliance.
• Legitimate Interest: To improve our website, ensure security, and manage our business operations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor website traffic, performance, and user engagement. This includes services provided by:

• Jetpack for performance tracking.
• Google for WooCommerce, Pinterest for WooCommerce, TikTok, B Tiktok Feed for advertising and analytics.

Users can manage their cookie preferences via their browser settings or through a consent management platform on our website.

6. Sharing and Disclosure of Personal Data

We do not sell or share your personal data with third parties, except in the following situations:

• Service Providers: We share data with third-party service providers to facilitate transactions, manage plugins, and analyze website performance (e.g., WooCommerce, Lloyds Bank Cardnet, Jetpack, Forminator Pro).
• Legal Compliance: We may share data when required to comply with legal obligations, court orders, or to defend legal claims.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business transaction.

7. Data Security

We implement appropriate security measures, including encryption and regular security audits, to protect your personal data from unauthorized access, alteration, or disclosure. This includes the use of security-focused plugins such as Defender Pro and Hummingbird Pro.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including legal or reporting requirements. For example:

• Transactional Data: Retained for up to 7 years for tax and accounting purposes.
• Membership Data: Retained for the duration of the membership and thereafter as required by law.
• Security Logs: Retained for up to 12 months to ensure ongoing security monitoring.

9. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request the correction of any inaccurate or incomplete data.
• Erasure: Request the deletion of your data under certain conditions.
• Restriction of Processing: Request the restriction of data processing in certain situations.
• Data Portability: Request the transfer of your data to another service provider.
• Objection: Object to the processing of your data in certain circumstances, including for marketing purposes.

To exercise any of these rights, please contact us at enquiries@prok9.uk

10. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy only applies to www.prok9.co.uk, and we are not responsible for the privacy practices of other websites. We encourage users to review the privacy policies of third-party sites they visit.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy regularly to stay informed about how we protect your data.

13. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us:

Email: enquiries@prok9.uk
Address: Lansdowne House, 85 Buxton Road, Stockport, SK2 6LR, United Kingdom

By using our website, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your data as outlined.